CORRECTIVE & PREVENTATIVE SECURITY MAINTENANCE
Guaranteed response and prompt, preventative maintenance service
Our security maintenance programme ensures your security systems are performing to the highest of standards and keeping your property secure at all times.
SECURING YOUR BUSINESS IS OUR BUSINESS
Solutions and services tailored around your industry and specific security needs
No industry or property is the same which is why we never use off the shelf systems. When you choose us for your security you're investing in decades of experience as well as service that is personalised to your exact needs and preferences. We're not limited to one industry and here to help everyone no matter what your security needs may be.
Frequently Asked Questions
There are many benefits of being a 'maintained customer' at Shadow Surveillance, below are just some of the queries you may have before you join one of our scheduled maintenance plans.
What does being a 'maintained customer' mean?
- No price increase for two years on preventative maintenance service charges
- Discounted engineer callout charges
- Guaranteed response time (remote or site if remote not possible) within 4 hours for alarms and 8 hours for CCTV - customers can of course request a later time for appointments outside of these times, and we will prioritise these requests for maintained customers around our current commitments (this will then deem it to not fall within the SSAIB response guidelines)
- Guaranteed maintenance visit within one month either side of renewal date.
I have been quoted for a Package of services but what if I want to split these up?
- Yes we can of course split up the services, such as Maintenance, Monitoring and SecureComm agreements, however should you only take part of a package, you will find this would be more expensive than if it was part of the package.
Are there any benefits for my insurer by having a maintenance package?
- Discounts on your insurance policy may be available if you inform your insurer you have a maintenance contract with an SSAIB approved company (for Intruder Alarms and CCTV Systems), and that we carried out the installation (where relevant).
Why do some suppliers quote only yearly from the end of the first year and not in advance?
- Other suppliers will more than likely include this service charge within their initial quotes. We believe to be transparent with our customers and offer the best price we can do, and so we split it up so that you can make your own decisions as to what ongoing packages you wish to take.
When will my preventative maintenance visit occur?
- These are carried out in line with the installation or renewal dates and under SSAIB guidelines should happen a month either side of this date, unless you choose to carry it out at a different time. We will contact you a month before your renewal date to book a convenient date and time to carry this out.
Take the first step to a safer property with a local, trusted name in Security Alarms
Protect and secure your home or business effortlessly with Shadow Surveillance. With a combination of premium products and traditional customer care, our team ensures a high-quality service to all our clients.
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Contact Us
3rd Floor, Queensbury House, 106 Queens Road Brighton, BN1 3XF
Get In Touch - 01273 301 301
